Your personal data belongs to you. This Privacy Policy explains exactly what information aceph collects when you use our platform, how we use it, who we share it with, and how we keep it secure — all in plain Philippine English so you always know where you stand.
Last updated: 2025. Questions? Visit our FAQ page.
We only collect what we genuinely need to run a safe, fair, and enjoyable platform for Filipino players.
When you create an account on aceph, we collect your name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you are of legal gaming age in the Philippines, to keep your account secure, and to ensure that only you can access your balance and transaction history. We also collect your preferred currency setting, which for all Philippine players defaults to Philippine pesos (PHP). Your registration details are stored securely and are never sold or rented to third parties for marketing purposes. If you update your account details at any time, the most recent version of your information replaces the previous record in our system.
To process deposits and withdrawals in Philippine pesos, aceph collects the payment method details you provide, including e-wallet identifiers or bank reference numbers where applicable. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled through encrypted channels that meet industry security standards. Every deposit, withdrawal, bet, and win is logged in your account transaction history so you always have a clear record of your activity. These records are retained for the period required by Philippine financial regulations and our internal compliance obligations. If you have questions about a specific transaction, the details in your account history are the authoritative reference.
When you access aceph through your mobile browser or any other device, we automatically collect certain technical information including your device type, operating system version, browser type, IP address, and the pages or game sections you visit within the platform. This data helps us optimise the mobile experience for Filipino players, diagnose technical issues quickly, and detect unusual login patterns that could indicate unauthorised access to your account. We do not use this data to build advertising profiles or share it with ad networks. Usage data is analysed in aggregate to improve platform performance and is not linked to your personal identity beyond what is necessary for security and service delivery purposes.
If you contact aceph for help or submit a query through any available support channel, we retain a record of that communication including the content of your message and any information you provide to help us resolve your issue. This allows our support team to follow up effectively and ensures continuity if your query requires more than one interaction to resolve. Communication records are kept for a reasonable period after your issue is closed and are accessible only to authorised aceph staff. We do not use support communications for marketing purposes, and we will never share the content of your messages with third parties except where required by Philippine law or a valid legal process. If you prefer not to be contacted for follow-up satisfaction checks, you can indicate this preference when you submit your query.
In certain circumstances — such as when processing a large withdrawal, investigating a disputed transaction, or complying with anti-money laundering obligations under Philippine law — aceph may request identity verification documents such as a government-issued ID or proof of address. These documents are handled with the highest level of care, stored in encrypted form, and accessed only by the compliance team members who need them to complete the verification process. Verification documents are not used for any purpose other than confirming your identity and satisfying our legal obligations. Once verification is complete and the relevant retention period has passed, documents are securely deleted from our systems. We will always inform you clearly when identity verification is required and explain the reason for the request.
aceph stores your in-platform preferences such as your chosen game categories, notification settings, responsible gaming limits you have set, and any self-exclusion elections you have made. These preference records exist solely to personalise your experience and to honour the responsible gaming commitments you have chosen to put in place. Your responsible gaming settings — including deposit limits and self-exclusion periods — are treated as binding instructions and are not overridden without following the proper cooling-off procedures. Preference data is linked to your account and travels with it if you access aceph from a different device. You can review and update most preferences directly from your account settings at any time.
Every piece of data we hold has a clear, legitimate purpose — no guesswork, no hidden agendas.
The primary reason aceph collects your data is to deliver the service you signed up for — processing your bets across sports, slots, bingo, fish games, and the general bet section; crediting your winnings in Philippine pesos; and keeping your account accessible and secure at all times. We also use aggregated, anonymised usage data to identify which features Filipino players use most, where technical friction occurs, and how the mobile experience can be made faster and more intuitive. Platform improvement decisions are based on this aggregate analysis rather than on individual player profiles. Any new feature or change to the platform that affects how your data is used will be reflected in an updated version of this Privacy Policy before the change takes effect.
aceph is required by Philippine law to maintain certain records, verify player identities, and report suspicious financial activity to the relevant authorities. Your data is used to fulfil these obligations, which include age verification, anti-money laundering checks, and responsible gaming monitoring. Fraud prevention systems analyse transaction patterns and login behaviour to detect and block unauthorised account access, bonus abuse, and other forms of platform misuse. Where fraud or a legal breach is confirmed, relevant data may be shared with Philippine law enforcement or regulatory bodies as required. These compliance uses of your data are not optional — they are legal requirements that aceph must meet to operate lawfully in the Philippines.
We use your contact details to send you important account-related communications such as deposit confirmations, withdrawal status updates, security alerts, and notifications about changes to these policies. These service messages are not marketing — they are essential to keeping you informed about your account and are sent regardless of your marketing preferences. If you have opted in to receive promotional communications, we may also send you information about new games, platform features, or relevant offers; you can withdraw this consent at any time through your account settings. aceph does not send unsolicited bulk messages, and we do not share your contact details with third-party marketers. All communications from aceph will clearly identify the sender so you can distinguish them from phishing attempts.
aceph uses your gameplay and transaction data to support responsible gaming obligations, including monitoring for patterns that may indicate problem gambling behaviour such as rapidly escalating deposit amounts, extended unbroken play sessions, or repeated attempts to reverse a self-exclusion. Where such patterns are detected, our responsible gaming team may reach out to check in or provide information about available support tools. This monitoring is carried out in the interest of player welfare and is not used for any commercial purpose. If you have set deposit limits or a self-exclusion period, your account data is used to enforce those settings automatically. For more information about the tools available to you, visit our Responsible Gaming page.
You have real, enforceable rights over your personal data — here is what they are and how to use them.
You can request a copy of the personal data aceph holds about you at any time. We will provide this in a clear, readable format within a reasonable timeframe. Your account transaction history is always available directly in your account dashboard without needing to make a formal request.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Most basic account details such as your contact number or email address can be updated directly through your account settings. For corrections to identity or verification records, please contact our support team.
You may request that aceph delete your personal data when it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. Requests to close your account and delete your data can be submitted through our support channel. Note that some records must be retained for a minimum period under Philippine financial and gaming regulations even after account closure.
You have the right to object to certain uses of your data, including any direct marketing communications. You can withdraw consent for marketing messages at any time through your account settings or by contacting support. Objecting to essential service communications or legal compliance processing is not possible as these are required for the platform to operate lawfully.
aceph uses industry-standard encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Our servers are hosted in secure facilities with access controls, monitoring, and regular security audits to guard against unauthorised access, data breaches, and system vulnerabilities. Internally, access to player data is restricted on a strict need-to-know basis — only the team members who require access to perform their specific role can view your information, and all access is logged and audited. We conduct regular reviews of our security practices to keep pace with evolving threats and to maintain the trust of every Filipino player who chooses aceph as their entertainment platform. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection law.
For your part, keeping your account password strong and unique, not sharing your login details with anyone, and logging out after each session on a shared device are the most effective steps you can take to protect your own account security.
aceph may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or updated requirements under Philippine law. When we make a material change, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform or via the contact details on their account. Your continued use of aceph after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have questions about any aspect of this Privacy Policy, the FAQ page is a good starting point, and our support team is available to help with more specific queries.
This Privacy Policy applies to all sections of the aceph platform including sports betting, slots, bingo, fish games, and the bet section, and covers all personal data collected from players based in the Philippines.
Now that you know exactly how aceph handles your data, you can enjoy sports betting, slots, bingo, fish games, and more — knowing your privacy is taken seriously every step of the way.